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Servicer Information

We have compiled a list of helpful links to important information specific to many major servicers. Most servicers require a "Questionnaire" that includes borrower income, expense and asset information. You can retrieve required Questionnaires by clicking the link associated with each servicer. Most servicers also require supporting documentation, including tax returns and pay stubs over a defined period.

The servicer's document requirements and other instructions can be found by clicking the "Loss Mitigation Website" links below.

MORTGAGE SERVICER
CEO / CFO
LEGAL DEPARTMENT
CORRESPONDENCE ADDRESS
Americas Servicing Co.
Main contact number:
800-662-3806

Also refer to Wells Fargo.
John Stumpf (Wells Fargo) CEO
301-815-3510 (direct ASC no.)

7495 New Horizon Way
Frederick, Maryland 21703
Refer to Wells Fargo P.O. Box 10328
Des Moines, Iowa 50306
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Aurora Loan Service
Main contact number:
866-521-3828
Fax: 303-728-7648
Ted Janulis CEO
720-945-3000

Executive Asst:
Laura McCann 720-945-5841
Email
Phone:866-521-3826
Fax:303-728-7648 Aurora Bank Legal Servicing Dept.
2617 College Park,
Scottsbluff, NE 69361
P.O. Box 1706
Scottsbluff, NE 69363
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Bank of America
(also use for Countrywide loans)
704-386-5687
Brian T. Moynihan CEO
704-386-5687

100 North Tryon Street
Charlotte, NC 28255
Email
805-578-6360
(states other than GA)

Georgia: 315-734-8300

recording 3 fax numbers:
Subpoenas: 212-548-8510
Court restricted documents:
212-548-0744
All other docs: 617-310-2751 400

National Way Mail Stop CA6-919-02-22
Simi Valley, CA 93065
Bank of America, N.A. 
Customer Service Correspondence
CA6-919-01-41
P.O. Box 5170
Simi Valley, CA 93062
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Bayview Loan Servicing LLC
(subsidiary of Bayview Financial)
305-854-8880
Stephen Rotella CEO
(of Bayview Financial)
305-854-8880

4425 Ponce de Leon Blvd #400
Coral Gables, FL 33146
Still need. Still need.
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B B & T
800-295-5744
fax 252-293-9058
Kelly S. King CEO
336-733-2500

200 West 2nd Street
Winston Salem, NC 27101
General Council
Robert J. Johnson Jr.  

Compliance Dept:
(not sure if this is legal number) 910-272-4250
P.O. Box 2467
Greenville, SC 29602
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Capital One
301-939-4988
703-448-3747
703-720-1000
Richard D. Fairbank CEO
Number: ___________

1680 Capital One Drive
McLean, VA 22102
Email
1680 Capital One Drive
McLean, VA 22102
P.O. Box 21887
Eagan, MN 55121
Email
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Carrington Mtg Svcs
800-561-4567
203-661-6186
Email 1
Email 2
Customer service:
949-517-2220
Collections fax:
949-517-5170
Bruce Rose CEO
203-861-2350

7 Greenwich Office Park
599 West Putnam Avenue
Greenwich, CT 06830
Attn: Legal Department
1610 East Street
Andrew Place Suite B150
Santa Anna, CA 92705
Correspondence:
1610 East Street
Andrew Place Suite B150
Santa Anna, CA 92705
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Chevy Chase Bank
(See Capital One)
See Capital One See Capital One. See Capital One.
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Citimortgage
800-248-4638
Michael Corbat, CEO
1000 Technology Dr.
O'Fallon, MO 63368

Fax 866-675-5772

Mailing address (cannot send certified mail here; recommend use another traceable method):
P.O. Box 790005
Mailstop 305
St. Louis, MO 63179-0005
Email
CitiMortgage
Attention: Legal
1000 Technology Dr.
O'Fallon, MO 63368
P.O. Box 6243
Sioux Falls, SD 57117
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Countrywide
(refer to Bank of America)
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EMC
(as of 10/31/11,
no longer in business-
refer to JPMorgan Chase) 800-695-7695 x7377
888-281-8712
John Vella CEO
888-310-7995

2780 Lake Vista Drive
Lewisville, TX 75067
194 Wood Avenue South
________New Jersey 08830
P.O. Box 293150
Lewisville, TX 75029
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Everhome Mortgage
(Loans now being handled by Metlife)
904-281-6000
Rob Clements CEO
904-281-6000

8100 Nations Way
Jacksonville, FL 32256

CEO Assistant
Cathy Hibbard *best 
Email Lorraine Davidson 904-281-6380
Unknown at this time.
Recommendation:
Send to Legal Department:
334 Madison Avenue
Morristown, NJ 07960
P.O. Box 2167
Jacksonville, FL 32232
800-669-9721
fax 866-632-9396
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First Franklin Loan Services
Andy Pollock CEO

412-918-7690
412-442-3418

150 Allegheny Center Mall
Pittsburg, PA 15212-5335
Still need. Still need.
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First Horizon
(now called First Tennessee) 
(First American handles
loan mods)
fax 214-441-5794
Bryan Jordan CEO

800-489-4040 165

Madison Avenue
Memphis, TN 38103
800-354-4538

Attn: Legal Dept.
P.O. Box 1469
Knoxville, TN 37901
P.O. Box 31
Memphis, TN 38101
800-410-4577
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Flagstar Bank
Joseph P. Campanelli, CEO

(248) 312-2000 Ask for Mr. Campanelli.  Expect to be transferred to Gary Phillips, President  (248) 312-5400

5151 Corporate Dr.
Troy, MI, 48098
Email
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Franklin Credit Management Corp Thomas Axom CEO
101 Hudson Street
Jersey City, NJ 07302

Email

Paul Colasono, Chief Financial Officer
Email
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GMAC Mortgage
215-734-8899
David Applegate, CEO

1100 Virginia Drive
Fort Washington, PA 19034

Try 215-734-8899
Email or Email

Alternate address for CEO:
100 Witmer Road
Horsham, PA19044
Try (215) 682-1000
Gina Proia
646-781-2692 Attention Legal
1100 Virginia Drive
Fort Washington, PA 19034
Attn: Customer Care
P.O. Box 1330
Waterloo, IA 50704
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HLS
(now First Franklin Loan Services)
800-464-8203
Email
Andy Pollock CEO
2150 North First Street
San Jose, CA 95131
See First Franklin See First Franklin
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Homeq Servicing
(no longer in business)
Do not know who is handling.
Former numbers:
866-554-5325
877-867-7378
Former address:
Arthur Lyon CEO and President
4837 Watt Avenue
North Highlands, CA 95660-5108
Please inform us if you find out more contact information.  Please inform us if you find out more contact information.
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HSBC
888-629-8590
716-651-6100
Dave Hunter CEO
Irene Dorner CEO

2929 Walden Avenue
Depew, NY 14043-2690

Try 716-651-6100
800-395-3489

P.O. Box 9068
Brandon, FL 33509
P.O. Box 1231
Brandon, FL 33509
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IBM Lender Business Process Services
(run by Seterus)
919-517-1218
3039 Cornwallis Road
B203
Durham, NC 27709-0154
See Seterus for CEO Jay Memmott

503-686-7351
See Seterus 8501 IBM Drive
Building 201 Suite 2DD188
Charlotte, NC 28262
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IndyMac Bank (now One West) See One West See One West See One West
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JPMorgan Chase
866-931-9938
888-310-7997
Jamie Dimon
Try Email (not verified)

888-310-7995 or
800-242-7399 fax 866-831-8350

270 Park Avenue
New York, NY 10017
Email
Johnson and Freeman, LLC (think this is contracted out - please verify) 770-234-9181
fax 404-873-2311

1069 Spring Street, Northwest, Atlanta, GA 30309
Chase
P.O. Box 183166
Columbus, OH 43218

Received this address for HELOC's as well:
Chase
PO Box 183166
Columbus, OH 43218
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Litton Loan Servicing (subsidiary of Ocwen Loan Servicing)
Larry Litton Jr CEO

Executive Resolution Team
713-218-4592
713-314-4705 (alt)

4828 Loop Central Drive
Houston, TX 77081
See Ocwen See Ocwen
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Loan Care
800-274-9900
Gene D. Ross CEO

757-893-1300
fax 757-466-2827

3637 Sentara Way
Virginia Beach, VA 23452
Attention: Legal
Attn: Ralph Carrigan
757-893-1300
fax 757-466-2827
P.O. Box 8068
Virginia Beach, VA 23450
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Met Life Home Loans
908-581-0430
866-226-5638
fax 214-441-4000
Donna DeMaio CEO

Try 908-581-0430 and 866-226-5638

334 Madison Avenue
Morristown, NJ 07960
Attention: Legal
334 Madison Avenue
Morristown, NJ 07960
P.O. Box 1950
Morristown, NJ 07962
866-638-4251
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Midland Mortgage
(owned by MidFirst)
800-654-4566
Ken R. Clark
CEO MidFirst Plaza

501 NW Grand, Suite 600
Oklahoma City, OK 73126
Attention: Legal
MidFirst Plaza
501 NW Grand, Suite 600
Oklahoma City, OK 73126
P.O. Box 26648
Oklahoma City, OK 73126-0648
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National City Mtg Co
(now PNC Mortgage)
877-508-3338
fax: 937-910-3333
Refer to PNC Mortgage Refer to PNC Mortgage Refer to PNC Mortgage
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Nationstar Mtg LLC
Jay Bray CEO

350 Highland Drive
Lewisville, TX 75067
469-549-3337

Email
Attention Legal
350 Highland Drive
Lewisville, TX 75067
fax 469-549-2471
Attn: Correspondence
350 Highland Drive
Lewisville, TX 75067
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Ocwen Mortgage Corp
866-544-0990
William Erbey CEO 561-682-8520 Email

Assistant: Cathy 561-682-8887

1661 Worthington Road, Suite 10
West Palm Beach, FL 33409
For serving Ocwen with legal process, send to their registered agent:

Corporation Service Company
2711 Centerville Road, Suite 400
Wilmington, DE 19808

Phone: 561-682-8000, x8386
P.O. Box 24738
West Palm Beach, FL 33416-4738
800-746-2936
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One West Bank
877-741-9378
626-535-2500
Joseph Otting CEO

626-535-5754

888 East Walnut Avenue
Pasadena, CA 91101
Email
800-669-2300
fax attn

Erica Johson
800-669-2300 x3721

Attn: Legal Dept
888 East Walnut Avenue
Pasadena, CA 91101
One West Bank, FSB
P.O. Box 7056
Pasadena, CA 91109-9699
Email
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Option One (now handled by
American Home Mtg Svcs)
866-805-7600
949-790-8505 (alt)
Michael Strauss CEO
538 Broadhollow Road
Mellville, NY 11474
Refer to American Home
Mortgage Servicing 
Customer Correpondence
P.O. Box 631730
Irving, TX 75063-1730

877-304-3100
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PHH Mortgage Corporation Glen A. Messina, CEO and President

1 Mortgage Way
Mount Laurel, NJ 08054

856-917-1744

David E. Tucker, President Mortgage Services Same number as above

Try Email
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Regions Bank
601-554-2385
O.B. Grayson Hall CEO

205-326-5807

1900 5th Avenue North #300
Birmingham, AL 35203
205-326-5319
fax 205-581-7629

Attention: Legal Dept
P.O. Box 11007
Birmingham, AL 35288

Overnight Legal Mailing Address:
Regions Bank
1901 6th Avenue North, 18th Floor
Birmingham, AL 35203
Unknown at this time
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Saxon Mortgage
866-403-8156
Alt 817-665-7970
Fax 866-403-8157
Michael Sawyer President
Executive level escalation Lindsey Selkirk 817-665-7381
fax 817-665-7382

9311 San Pedro Avenue
San Antonio, TX 78216

Community Outreach:
Vanita Mattson 888-882-6376
Alt 888-325-3502 x207727
Unknown at this time
Recommend sending to

Attn: Legal
9311 San Pedro Avenue
San Antonio, TX 78216
P.O. Box 161489
Fort Worth, TX 76161
Phone: 866-498-9650
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Select Portfolio Servicing
800-258-8602
Tim O'Brien CEO

3815 West Temple
Salt Lake City, UT 84115

Escalation:
Try: 801-270-7856
Legal Department
Kevin W. Warren Attorney
888-818-6032
P.O. Box 65277
Salt Lake City, UT 84165-0277
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Seterus
866-570-5277
Jay Memmott CEO

Email

14523 Southwest Millikan Way, Suite 200
Beaverton, OR 97005
Attention: Legal
14523 Southwest Millikan Way, Suite 200
Beaverton, OR 97005
P.O. Box 4121
Beaverton, OR 97076
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Specialized Loan Servicing LLC John Beggins CEO and President

8742 Lucent Boulevard #300
Highlands Ranch, CO 80129

(720) 241-7200
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Statebridge Company LLC
Kevin J. Kanouff President

Try 303-962-6752 (needs to be verified)

4600 South Syracuse St, Suite 700
Denver, CO 80237
Still need. Still need.
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SunTrust Mortgage
804-291-0740
fax 804-281-0495
Jerome T. Lienhard CEO
Escalate through Sterling Edmunds
Assistant

Pauline Tracey Email

Follow up at: 804-291-0310

Or direct liason Email 804-291-0020 
Attention Legal Department
901 Semmes Avenue
Richmond, VA 23224
Mail Code VA-Richmond-MTG 1745
901 Semmes Avenue
Richmond, VA 23224
800-634-7928
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U.S. Bank, N.A. 
612-659-2000
Richard Davis CEO
800 Nicholett Mall
Minneapolis, MN 55402
Attn: Legal Department
P.O. Box 20005 Owensboro, KY
Attention Customer Service Correspondence
800 Nicholett Mall
Minneapolis, MN 55402
800-365-7772
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Wachovia (see Wells Fargo) 210-509-1174 866-834-7949 866-587-4014
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Washington Mutual (refer to JPMorgan Chase)
800-225-5497
818-775-8503
Stephen Frank CEO
212-270-3928
270 Park Avenue
New York, NY 10017
212-552-6925
One Chase Manhattan Plaza, 26 Floor
New York, NY 10005
Unknown at this time
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Wells Fargo Home Mtg

John G. Stumpf CEO
415-396-7152
Email

420 Montgomery Street
San Francisco, CA 94104

IF YOU ARE IN THE SOUTHEAST, USE THESE CONTACTS:
Hugh Rowden
404-877-6921
Email

Tammy Sanders (asst to Hugh Rowden)
404-877-6974
Email

Attn: Legal
P.O. Box 63710
San Francisco, CA 94163 
Still need.

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American Home Mortgage Servicing Inc.
Questionnaire Questionnaire
Contact and Document Submission Info:
Fax: 1-866-452-1837
Loss Mitigation Website
IndyMac (Now Called OneWest FSB)
Questionnaire Questionnaire: You'll have to enter the loan number and borrower's social security number to start the process.
Contact and Document Submission Info:
Fax: 1-866-435-7643
Loss Mitigation Website
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Aurora Loan Services
Questionnaire Questionnaire
Contact and Document Submission Info:
Aurora Loan Services
P.O. Box 1706
Scottsbluff, NE 69363-1706
Attention: Home Retention Group
Fax Number: 1-866-517-7976
Loss Mitigation Website
Litton
Questionnaire Questionnaire: Borrower information is required
to start the process.
Contact and Document Submission Info:
Fax: 1-866-435-7643
Loss Mitigation Website
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Bank of America
Questionnaire Questionnaire
Contact and Document Submission Info:
Bank of America
HomeownershiRetention Department
Fax: 1-714-792-5227
Loss Mitigation Website
National City / PNC
Questionnaire Questionnaire
Contact and Document Submission Info:
Phone: 937-910-4009
Loss Mitigation Website
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Chase
Questionnaire Questionnaire
Contact and Document Submission Info:
Phone: 1-866-550-5705
Loss Mitigation Website
Ocwen
Questionnaire Questionnaire
Contact and Document Submission Info:
Fax: 1-407-737-6174
Loss Mitigation Website
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Citi
Questionnaire Questionnaire
Contact and Document Submission Info:
Phone: 1-301-696-4473
Loss Mitigation Website
Option One
Questionnaire Questionnaire
Contact and Document Submission Info:
Fax: 1-866-452-1837
Loss Mitigation Website
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Countrywide
Questionnaire Questionnaire: Not public, Bank of America's
(who now owns Countrywide)
Contact and Document Submission Info:
Phone: 1-800-669-6607
Loss Mitigation Website
Saxon
Questionnaire Questionnaire
Contact and Document Submission Info:
Fax: 1-888-240-1885
Loss Mitigation Website
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EMC (Owned by Chase)
Questionnaire Questionnaire
Contact and Document Submission Info:
Phone: 1-866-550-5705
Loss Mitigation Website
SunTrust Mortgage
Questionnaire Questionnaire
Contact and Document Submission Info:
Phone: 1-800-443-1032, Option 3
Loss Mitigation Website
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GMAC
Questionnaire Questionnaire
Contact and Document Submission Info:
Fax: 1-866-709-4744
Loss Mitigation Website
Wachovia
Questionnaire Questionnaire: None.
Contact and Document Submission Info
Loss Mitigation Website
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Homecomings (GMAC)
Questionnaire Questionnaire
Contact and Document Submission Info:
Fax: 1-866-709-4744
Loss Mitigation Website
Wells Fargo / America’s Servicing Company
Questionnaire Questionnaire
Contact and Document Submission Info:
Phone: 1-800-678-7986
Loss Mitigation Website
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  Washington Mutual (Owned by Chase)
Questionnaire Questionnaire
Contact and Document Submission Info:
Phone: 1-866-550-5705
Loss Mitigation Website
 
   
 
CFLA IS NOT A LAW FIRM AND DOES NOT PROVIDE ANY LEGAL ADVICE. CFLA DOES NOT OFFER FORECLOSURE CONSULTING OR FORECLOSURE RELIEF
SERVICES. CFLA DOES NOT OFFER OR ASSIST WITH ANY LOAN MODIFICATION SERVICE. CFLA ALWAYS RECOMMENDS THAT CLIENTS RETAIN COMPETENT COUNSEL IN THEIR RESPECTIVE JURISDICTION. CFLA HAS A FREE PROGRAM TO REFER CFLA CLIENTS TO LAW FIRMS IN NEARLY EVERY STATE AND CFLA
DOES NOT CHARGE OR OBTAIN REFERRALS FEES FOR THESE SERVICES. SERVICES NOT OFFERED TO RESIDENTS OF THE STATE OF NEVADA.



     
 
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