Certified Forensic Loan Auditors, LLC

We have compiled a list of helpful links to important information specific to many major servicers.

Most servicers require a "Questionnaire" that includes borrower income, expense and asset information. You can retrieve required Questionnaires by clicking the link associated with each servicer. Most servicers also require supporting documentation, including tax returns and pay stubs over a defined period. The servicer's document requirements and other instructions can be found by clicking the "Loss Mitigation Website" links below.

American Home Mortgage Servicing Inc.

Questionnaire
Contact and Document Submission Info:
Fax: 1-866-452-1837
Loss Mitigation Website

Aurora Loan Services
Questionnaire
Contact and Document Submission Info:
Aurora Loan Services
P.O. Box 1706
Scottsbluff, NE 69363-1706
Attention: Home Retention Group
Fax Number: 1-866-517-7976
Loss Mitigation Website
Bank of America
Questionnaire
Contact and Document Submission Info:
Bank of America
Homeownership Retention Department
Fax: 1-714-792-5227
Loss Mitigation Website
Chase
Questionnaire
Contact and Document Submission Info:
Phone: 1-866-550-5705
Loss Mitigation Website
Citi
Questionnaire: Click here
Contact and Document Submission Info:
Phone: 1-301-696-4473
Loss Mitigation Website: Click here
Countrywide
Questionnaire: Not public, Bank of America's (who now owns Countrywide)
Contact and Document Submission Info:
Phone: 1-800-669-6607
Loss Mitigation Website
EMC (Owned by Chase)
Questionnaire
Contact and Document Submission Info:
Phone: 1-866-550-5705
Loss Mitigation Website
GMAC
Questionnaire
Contact and Document Submission Info:
Fax: 1-866-709-4744
Loss Mitigation Website
Homecomings (GMAC)
Questionnaire
Contact and Document Submission Info:
Fax: 1-866-709-4744
Loss Mitigation Website
IndyMac (Now Called OneWest FSB)

Questionnaire: You'll have to enter the loan number and borrower's social security number to start the process.
Contact and Document Submission Info:
Fax: 1-866-435-7643
Loss Mitigation Website

Litton

Questionnaire: Borrower information is required to start the process.
Contact and Document Submission Info:
Fax: 1-866-435-7643
Loss Mitigation Website

National City / PNC
Questionnaire
Contact and Document Submission Info:
Phone: 937-910-4009
Loss Mitigation Website
Ocwen
Questionnaire
Contact and Document Submission Info:
Fax: 1-407-737-6174
Loss Mitigation Website
Option One
Questionnaire
Contact and Document Submission Info:
Fax: 1-866-452-1837
Loss Mitigation Website
Saxon
Questionnaire
Contact and Document Submission Info:
Fax: 1-888-240-1885
Loss Mitigation Website
SunTrust Mortgage
Questionnaire
Contact and Document Submission Info:
Phone: 1-800-443-1032, Option 3
Loss Mitigation Website
Wachovia
Questionnaire: None.
Contact and Document Submission Info
Loss Mitigation Website
Wells Fargo / America’s Servicing Company
Questionnaire
Contact and Document Submission Info:
Phone: 1-800-678-7986
Loss Mitigation Website
Washington Mutual (Owned by Chase)

Questionnaire
Contact and Document Submission Info:
Phone: 1-866-550-5705
Loss Mitigation Website